Required Documents

Checklists + Recommended Amenities

Onboarding Checklist

An important  information is  for effectively onboarding your property into Triad’s management system.
Download and Fill

Amenities Checklist

Amenities checklist that helps us understand what your property provides.
Download and Fill

Recommended Amenities

What amenities do Airbnb guests expect?These include the essential amenities that every guest expects.
Read the Article
Download PDF

Recommended Reading

Helpful guides and resources to better understand our standards and processes.

Cleaning Guide for Owners and Cleaners

Guide ensuring seamless property turnovers and exceptional guest experiences.
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Bright living room with large windows overlooking trees and a lake, featuring a beige sectional sofa, wooden floors, and exposed wooden beams.

Photography Staging Guide

Preparing the home before photography ensures every detail reflects its true value.
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Glass of red wine on a dining table set with plates, cutlery, and tall candles.

Remote Design Services

Because in a sea of listings, standing out isn't optional. It's essential.
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Person arranging dried wheat stalks in a white vase on a white shelf with plants, clock, and notebooks.

Communication Expectations

To keep communication clear and efficient, here’s who to contact for what you need.
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Smiling man with glasses wearing a headset, speaking and gesturing with his hand at a computer.

Platform Fees: Airbnb, VRBO & Booking.com

This guide breaks down platform fees, guest costs, and the full pricing picture.
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Hand holding a set of keys with a compass keychain in front of a blurred building.

Damage Claim Page

Learn the steps and timeline to recover costs when a guest damages your property.
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Hand holding a set of keys with a compass keychain in front of a blurred building.

Resources

From using the owner portal to delivering a 5-star guest experience

Guide on Owner Portal (HostAway)

This allows you to manage your owner stays, track reservations, and review your payouts in one place.
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Guide to Providing 5-Star Experience

A 5-star boosts your revenue and strengthens the likelihood of future leads, helping homes perform better on Airbnb and VRBO.
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Tax Set Up Guide

How Triad Helps You Stay Compliant
with Avalara MyLodgeTax.
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Price Ramping Guide

When a new listing goes live, it needs more than great photos and amenities. It needs momentum.
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Owner Statements Guide

In this guide we will go through all of the necessary steps for you to access your Owner Statement Information in Hostaway.
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Financial Reporting Guide

These reports pull data per listing (Airbnb, VRBO, Direct, etc.) and can be exported to CSV for use by accountants.
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Friends Family Review

Learn how to generate your first reviews and boost visibility. Only Triad’s 10% management fee is reimbursed.
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Turno Page

Owners must create and manage their own Turno account when hiring a new cleaner. Triad provides setup guidance only.
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Referral Program

Know someone who could benefit from Triad's property management services? Refer them - and get rewarded.
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FAQ

Have questions about how Triad’s management works? From pricing and marketing to customer support and owner taxes, our FAQs cover everything you need to know about partnering with us. Get clear answers and learn how we help you earn more - with less stress.
Every Question - Answered
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Guest Experience &
After-Hours Support:

(336) 252-8831
24/7 Support

Owner Support:

(561) 250-0742
Available: Mon-Fri, 9AM-5PM

Questions? Reach out to owners mail or your Triad Performance Advisor.

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