Discount, Fees & Reimbursement

Everything below runs on the same terms for every owner and every property. Here is exactly what you pay and what comes back to you.

50%

Discount on every friends & family stay
The same figure on every property, so there is nothing to negotiate case by case.

10%

Triad's management fee is reimbursed - and only that
It is the only amount Triad reimburses on these stays.
How and when you get it back?
The reimbursement is reflected on your monthly owner statement and paid out with that statement. Nothing separate to request or chase.
Triad management fee
-10%
Friends & family reimbursement
+10%
Net Triad fee
0
Airbnb taxes and Airbnb service fees are not reimbursed by Triad. Those stay with the owner.

Login to Airbnb

Please use:
1.
Your personal Airbnb account.
2.
Your spouse/partner's account.

Message us, but do NOT BOOK

1.
Open the property's listing link. You are only going to send a message.
2.
Back on the listing, select the soonest available dates this week and the shortest stay possible (for example 1–2 nights).
3.
Scroll to the bottom of the listing page and click Message Host.
4.
Send a message with these key elements (wording can vary):
•
Mention you are a First Responder / Nurse / Doctor / EMS / etc (optional, Airbnb will be less likely to flag the discount)
•
State that you need a discount.
•
Mention that you will be working in the city, town or area.
•
Include a group of 4-6 people will be staying and age range.
•
Add fluff about how the property is perfect.

Example Message:

Hello! I'll be working in [LOCATION] and saw your listing is new. Would a discount be possible for the nights I'm in the area? The house looks beautiful - I'm bringing four people with me, ages 20-40.
5.
Hit Send message, then move to Step 3.

Notify Triad (Guest Support)

•
Inform Triad Guest Support.
•
Triad will send a special offer for a lower nightly to these inquiries to help convert them into early bookings.
•
Triad will not charge any management fee for these stays.
•
The booking will need to be reflected in the Owner statement and Triad will refund the Owner directly.

Inform Cleaners & Cancel Cleans

•
If you're not actually staying, let your cleaner know the stays are for review generation and guests will not actually arrive.
•
Triad is not responsible for informing your cleaner.
•
Cancel any scheduled cleans for those dates to avoid unnecessary costs.

Why This Works?

Activity Signals Boost Rankings

Airbnb reward listings with high engagement early on. Even inquiries without bookings help improve search placement.

Tiered Pricing Advantage

Prices ramp up once listings surpass three 5-star reviews. Getting these early accelerates revenue growth.

Social Proof Loop

Bookings from trusted friends/family are more likely to leave perfect reviews.

Compounding Visibility

Higher placement + competitive pricing = more inquiries → more bookings → more reviews.

No Triad Fee

100% of the benefit goes toward the owner's growth.
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Guest Experience &
After-Hours Support:

(336) 252-8831
24/7 Support

Owner Support:

1 (336) 842-0117
Available: Mon-Fri, 9AM-5PM

Questions? Reach out to owners mail or your Triad Performance Advisor.

Copyright 2025. Triad Vacation Rentals. All Rights Reserved.
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