Required Documents
Onboarding Checklist
Amenities Checklist
Recommended Amenities PDF
Recommended Amenities Article
Recommended Articles
Cleaning Guide for Owners and Cleaners
Photography Staging Guide
Remote Design Services
Communcation Etiquette
Platform Fees: Airbnb, VRBO & Booking.com
Damage Claims
Resources
Guide on Owner Portal (HostAway)
Guide to Providing 5-Star Experience
Tax Set Up Guide
Price Ramping Guide
Financial Reporting Guide
Friends Family Review
Turno Page
Payout Statement Explained
FAQReferral Program
Owner Support
Owner Payout Explained — Triad Vacation Rentals

Your payout statement, explained line by line.

Every deduction on your Triad statement is accounted for — the platform's cut, the cleaning fee, taxes, and Triad's management fee. Here's exactly how a $200 booking, cleaning fee included, becomes your Owner Payout.

Key Financial Components

Whether the booking came from Airbnb, VRBO, Booking.com, or a direct reservation, your statement organizes the key financial components in a consistent order. Not every item will apply to every reservation or statement period, but when applicable, they help show how your final owner payout is calculated.

1Accommodation Fare
2Cleaning Fee
3Pet Fee
4Taxes
5Upsells
6Adjustments
7Triad Management Fee
8Owner Payout

What each item means, and where the number comes from

1

Accommodation Fare

This is the first number on any booking — and it's already net of the platform's commission. By the time Airbnb, VRBO, or Booking.com sends the payout, they've deducted their fee. There's no separate "platform fee" line; it's baked into the gap between your listing price and this figure.

Example: a $200/night Airbnb listing shows roughly $169 in accommodation fare — Airbnb kept the $31 difference before the payout ever reaches Triad.
2

Cleaning Fee

Cleaning fee is what you've set for your property, and it's always shown as its own line item, separate from the accommodation fare. If you ever want to adjust it, just reach out to your success manager.

Triad's management fee applies to the cleaning fee too. If your cleaner charges $150, set the cleaning fee slightly above that — at a 10% management fee, $167 covers the $15 deduction and leaves your cleaner their full $150.
3

Pet Fee

If your listing allows pets, the pet fee is collected as its own line item — separate from Upsells — and treated as revenue. Like accommodation fare and cleaning fee, it's included in the combined amount Triad's management fee is calculated on.

4

Taxes

A pass-through line — Triad's management fee is never calculated on taxes.

  • Airbnb automatically collects and remits occupancy/lodging taxes for roughly 80% of US bookings.
  • Airbnb local tax — for certain local taxes Airbnb doesn't collect automatically, you'll need to let Triad know so it can be manually added and remitted. The money collected for that tax is passed straight through to you.
  • VRBO, Booking.com, Direct & other listing platforms — choose to hold funds and file yourself, use Triad's estimated reporting, or use Avalara for automated filing.

What's taxable: in general, the total booking amount is taxable. On Airbnb, tax is collected before the platform fee is applied. Additional fees collected post-booking — early check-in, late checkout, extra guest fees, or similar upsells — don't have tax collected on them. If you're on Avalara, Triad reports your gross revenue for tax remittance; check with your municipality on whether that post-booking revenue needs to be taxed.

Triad is not a tax professional. Consult a qualified tax advisor for filing and compliance specific to your jurisdiction.
5

Upsells

Early check-in, late checkout, and extra guests. Each appears as its own labeled line, included in your payout, and subject to Triad's management fee — just like accommodation fare, cleaning fee, and pet fee.

6

Adjustments

Air Cover reimbursements and damage claims. These post under Individual Transactions on a later statement, since they're rarely processed in the same month as the booking.

  • Air Cover (Airbnb) claims — Airbnb sends Triad 10% of the claim, which is passed straight through to you on your statement.
  • Claims through other platforms — whether it's a damage waiver program or a third-party protection provider like Generali, Triad processes the claim, and it shows up on your statement once it's been reviewed and approved.
7

Triad Management Fee

Set out in your service agreement, and calculated on the combined accommodation fare, cleaning fee, pet fee, and upsells — never on adjustments or taxes. It covers:

  • Dynamic pricing across market demand, events, seasonality, and competitors
  • Multi-platform distribution and listing optimization
  • All guest communication, booking, and check-in coordination
  • Cleaning & maintenance coordination between stays
  • Regular occupancy, revenue, and market reporting
8

Owner Payout

The final number — what reaches your bank account after every deduction. Individual bookings roll up into one monthly total at the end of your statement.

Why the same $200 night pays out differently

Each channel deducts its commission before Triad ever sees the money. Here's the same listing price flowing through all three, cleaning fee excluded for clarity.

Item
Airbnb
VRBO
Booking.com
Listing price
$200
$200
$200
Platform fee
−$31 (15.5%)
−$22 (~11%)
−$30 (~15%)
Accommodation fare
$169
$178
$170
Triad management fee
−$16.90
−$17.80
−$17.00
Owner Payout
~$152
~$160
~$153

Airbnb

Listing price$200
Platform fee−$31 (15.5%)
Accommodation fare$169
Triad management fee−$16.90
Owner Payout~$152

VRBO

Listing price$200
Platform fee−$22 (~11%)
Accommodation fare$178
Triad management fee−$17.80
Owner Payout~$160

Booking.com

Listing price$200
Platform fee−$30 (~15%)
Accommodation fare$170
Triad management fee−$17.00
Owner Payout~$153

Airbnb

You keep76%

VRBO

You keep80%

Booking.com

You keep76.5%
Owner Payout
Platform fee
Triad management fee
VRBO's payout looks highest here because its host commission plus payment processing (~11% combined) is still lower than Airbnb's or Booking.com's cut — but VRBO adds a separate 6–15% guest service fee at checkout, which can affect booking conversion. Triad's dynamic pricing accounts for this per platform.

When each channel actually pays out

Airbnb

~24 hours after check-in

Then standard bank processing time applies before funds land in your account.

VRBO, Booking.com & other channels

First week of the following month

Processed by Triad and sent as a batch after the month closes. No minimum payout threshold applies.

A real owner statement, annotated

This is an actual Triad statement with the owner, guest, and property details swapped for generic placeholders. The numbers are untouched.

Click or tab to any line item below to see a plain-English explanation

Owner Statement

From 4/01/26 to 4/30/26
Statement summary
Previous balance1$3,009.02
Payment to owner−$3,009.02
Revenue2$4,948.38
Airbnb payout to owner3−$3,309.50
Expenses4$0.00
Triad management fees5−$479.61
Ending balance$1,159.27
Net to owner6$1,159.27
Summary by property
123 Example Lane, Anytown TXRevenue/Expenses
Accommodation fare7$3,692.42
Cleaning fees8$1,045.80
Lodging tax10$152.29
Late check out9$57.87
Airbnb payout to owner3−$3,309.50
Triad management fees5−$479.61
Summary by booking — 4 bookings
4/03/26–4/06/26 • Guest A • 3 nightsAirbnb Rev $1,213.83
Accommodation fare7$905.96
Cleaning fees8$250.00
Late check out9$57.87
Airbnb payout to owner3−$1,040.36
Triad management fees5−$121.38
4/10/26–4/13/26 • Guest B • 3 nightsAirbnb Rev $1,271.12
Accommodation fare7$1,021.12
Cleaning fees8$250.00
Airbnb payout to owner3−$1,144.01
Triad management fees5−$127.11
4/24/26–4/26/26 • Guest C • 2 nightsVRBO Rev $1,213.29
Accommodation fare7$811.00
Cleaning fees8$250.00
Lodging tax10$152.29
Triad management fees5−$106.10
4/27/26–4/30/26 • Guest D • 3 nightsAirbnb Rev $1,250.14
Accommodation fare7$954.34
Cleaning fees8$295.80
Airbnb payout to owner3−$1,125.13
Triad management fees5−$125.01
Individual transactions
4/04/26 — Payment to owner — March payment11−$3,009.02
Total−$3,009.02

Common Questions, Answered

Why is my accommodation fare lower than the nightly rate I set?

Two deductions happen before the number reaches your statement: the platform takes its commission first, leaving the accommodation fare; then Triad deducts its management fee from that fare. Neither is hidden — the accommodation fare shows what arrived after the platform's cut, and the Triad fee is its own labeled line.

Does Triad's management fee apply to the cleaning fee?

Yes. It's calculated on the combined accommodation fare, cleaning fee, pet fee, and upsells. It's never calculated on adjustments or taxes.

My previous property manager's numbers looked different — why?

Some managers inflate the listing price to absorb the platform fee so the owner's number appears intact. Triad's listing price is the actual guest-facing price, and the platform fee is deducted before the accommodation fare reaches your statement. The fee always existed — it's just visible now instead of built into an inflated rate.

How does Triad handle taxes on VRBO and Booking.com?

Triad disburses the taxes collected to you. You're responsible for remitting those taxes and staying compliant. If you're new to this, we recommend using Avalara. Consult a tax professional for guidance specific to your jurisdiction.

What happens to my payout if a guest cancels?

If the cancellation policy results in a partial payout, Triad's management fee applies only to the amount actually received — the rest goes to you. A fully refunded booking generates no fee and nothing appears on your statement.

I can't find my statement — how is it sent?

Your statement is emailed to you by Triad Vacation Rentals via support@getclearing.co. If this is your first statement, it may land in your spam folder. It's important to click "Report not spam" on that email so future statements go straight to your inbox.

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Guest Experience &
After-Hours Support:

(336) 252-8831
guests@triadvacationrentals.com
24/7 Support

Owner Support:

1 (336) 842-0117
owners@triadvacationrentals.com
Available: Mon-Fri, 9AM-5PM

Questions? Reach out to owners mail or your Triad Performance Advisor.

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