FAQ A comprehensive guide ensuring seamless property turnovers and exceptional guest experiences through coordinated cleaning protocols and owner oversight.
General Information
What is Triad’s management plan and what does it offer?
Triad offers a variety of services that have been proven to help owners maximize their income while reducing many of the day-to-day hassles of self-management.
When will I be charged the management fee?
Our fee (10%) is charged on every booking, but only after guests check into your property. That way, we only make money when you do. The fee applies to each reservation’s sum total and additional fees (like cleaning or pet fees), but excludes taxes. When you get paid, our management fee is seamlessly deducted from the total payout that lands in your bank account.
Do you have a satisfaction guarantee?
Yes! Not only is Triad free to join with no long-term commitments, but we’re confident our approach will help you reach your goals - which is why every owner is also backed by our Risk-Free Guarantee.* If you’re unsatisfied with our partnership for any reason after the first six months, you’ll get a full refund of management fees paid during that period.*Terms & conditions apply
Customer Service
How does Triad provide customer service?
Your Account Manager (Dedicated Performance Advisor) provides personalized guidance to make sure your properties are getting the results you want and yourportfolio grows to meet your goals. This includes:
Offering support and answering questions related to optimizing your rental, including any changes to your listing, rates, policies, service Providing feedback focused on timely, actionable insights including local seasonal trends, potential policy adjustments, and amenity recommendations Offering strategic recommendations to drive bookings and revenue, address any performance issues, and compete with similar properties in your area Speaking one-on-one in monthly check-ins and quarterly business reviews to provide a clear picture of your business, answer any questions,and navigate toward your future goals Finding new investment opportunities that suit your goals and help your business grow as you see fit Questions about booking payouts, billing, and refunds Financial reporting and tax remittance help partners, and more Chargeback questions The Guest Experience Team (Support Desk) is available seven days a week via our dedicated phone line, or by starting a chat or submitting a request in your Owner Account. They handle anything related to your bookings and guests, including:
Changes to a booking - including if you or your guest need to cancel Issues or concerns with a guest stay Submitting and resolving damage claims And if you want to find answers to many of our most common questions, explore our Help Center!
Marketing and Promotion
How does Triad market my property?
Owners receive comprehensive marketing support that includes a designed-to-perform listing promoted across all the top booking sites. Those sites, including airbnb.com, regularly roll out listing optimizations that can boost the visibility of your property to booking guests.
What impacts my listing’s ranking on all booking sites?
There are several factors that determine sort ranking during a guest’s search across any booking site, including:
Search criteria (i.e. home size, amenities, location) Overall property performance Review score Listing tenure Cancellations Guest Favorite While there is no single factor to guarantee a top ranking, addressing them as a whole can add up to greater visibility for your listing. We will always provide guests with property options that best fit their needs (regardless of which management plan the owner is on), so thinking holistically about how to appeal to potential guests is key.
Damage Claim Protection
What are the differences in the risk protection offered on Airbnb vs non-Airbnb?
Most booking platforms (i.e., Airbnb, Vrbo, Booking.com , and others) provide up to $1 million in liability insurance at no additional cost. We recommend owners maintain their own homeowners insurance that applies to short-term rentals and consult with their provider to ensure adequate protection.
Owner Tax
How does Triad support Owner Taxes?
Triad is a preferred partner with Avalara , a trusted tax automation provider that handles sales and accommodation taxes related to short-term rental activity. Through this partnership, Triad owners receive discounted Avalara rates for automated tax filing and remittance.Avalara’s service does not replace annual property taxes . It only applies to sales and accommodation-related taxes associated with short-term rental activity.
Do I have to use Avalara?
No. You have two options:
Option 1: Handle taxes yourself — Triad will send the tax portion of each booking payout directly to you.Option 2 (Recommended): Let Avalara handle filing and remittance automatically.How do I sign up for Avalara?
Complete the Avalara MyLodgeTax signup form (Triad edition) and submit your Tax Form and Power of Attorney . Watch the video guide here.
What happens if I don’t sign up before my property launches?
Triad will assume you’ve chosen to handle taxes independently . We’ll send you the collected tax portion each month for you to file on your own.
What’s the Power of Attorney for?
It gives Avalara permission to file and remit taxes on your behalf . It doesn’t grant them access to your property or personal assets — only to handle tax submissions.
Are there any locations where Avalara can’t file everything?
Yes. Some counties in certain states (like Florida or California ) require owners to remit certain taxes directly , even if enrolled. Avalara will let you know if this applies to your property.
How much does Avalara cost?
Triad owners receive discounted Avalara rates through our preferred partnership. Exact pricing is shown during signup — no hidden fees.
Who’s responsible if taxes are filed late or incorrectly?
If you’re using Avalara, they handle compliance and accuracy. If you’re managing taxes independently, you are fully responsible for filings, payments, and any penalties.
Exclusive Discounts
How does the triadvacationrentals.com travel discount process work for Triad owners?
Plus owners save 10% on their stay every time they book a home at evolve.com. After choosing a property, reach out to the Guest Experience Team (Support Desk) and share that you are an owner who wants to use their travel discount.
Pricing & Revenue Management
How does Triad determine nightly rates?
Triad uses a dynamic pricing strategy designed to adjust nightly rates automatically based on real-time market data. This includes local demand, seasonality, competitor pricing, occupancy trends, and upcoming events.We use professional pricing tools and data analytics to track how your market is performing day-to-day and adjust your listing’s pricing accordingly. The goal is to keep your property competitive while maximizing overall occupancy and annual revenue.
What is the “Price Ramping” strategy and why is it important?
During the first three to six months after your property goes live, Triad applies a Price Ramping Strategy — a proven approach to help new listings build momentum, attract early bookings, and secure strong 5-star reviews.no review history or ranking performance on major platforms (like Airbnb and Vrbo). To overcome this and gain visibility, we temporarily lower rates to generate early traction and establish credibility within the search algorithm.
Increase the number of bookings and reviews quickly Improve your listing’s ranking and visibility on all booking platforms Build guest confidence with verified reviews Collect market data specific to your home’s performance Once your listing gains consistent visibility and strong reviews, we begin gradually raising the rates to reach your long-term pricing goals.
Will my property ever be priced below my expectations?
Possibly, but only temporarily during the ramp-up period.minimum rate expectations based on factors like home size, amenities, and high or low seasons. However, during the first 3–6 months , it’s essential to allow Triad’s pricing team to manage rates freely so the property can build traction in the market.
Low season (off-peak months)High season (peak demand)Shoulder season (moderate demand)This approach consistently produces better long-term occupancy and revenue , compared to launching at high static prices that limit early visibility.
Can I suggest pricing adjustments during the first few months?
Of course - we always value owner feedback and open communication.flexibly during the first 3–6 months . After that, we’ll collaborate closely on adjustments and seasonal pricing preferences.
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