Turno Page

Book Your Setup Call

Please schedule your 15 minute setup call here:

Book Your Setup Call

What To Expect

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15 minute setup confirmation call with Triad.

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You create and manage your own Turno account.

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Send Triad the username and password.

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You add your own payment method.

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You select and manage your own cleaners.

Create Your Turno Account

Go to Turno

Sign Up Steps

Select: Sign Up as Host

Use promo code: BLAKE001 - You will receive $50 in credits as a new owner.

When asked: "Do you work with a PMS?" Select: NO

What To Expect

You own and control this account.  Use your personal email and password.

Add Your Property / Inside Turno

Add Each Property Individually

Each listing must be entered as its own separate property in Turno.

Include Full Property Name and Address

Make sure all details are complete and accurate for each property.

Double Check Spelling and Accuracy

Errors in property details can cause scheduling and communication issues.

Step A:

Step B:

Step C: Find Your iCal (Critical Step)

You must connect your calendar via an intelligent calendar called an "iCal".

From HostAway:

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Click on Listings

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Click the Three Dots

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Copy the iCal link

Step D: In Turno

Add the iCal link

Step E:

Step F:

Step G:

IMPORTANT: If you have multiple listings, each one must be added separately.

New Listings + Duplicate Listings Require Manual Connection

If you create a new listing later, you must manually connect the new iCal. This does not happen automatically.

Incorrect Calendar = Missed Cleanings

If the calendar is not connected correctly, cleanings will not schedule properly.

Add Your Payment Method

Before you can accept any cleaner bids, you must add a payment method.
Go to: Payments → Payment Settings

Bank Account

Preferred — No additional fees.

Credit Card

Service fees apply.

Post a Job or Invite a Cleaner

You Can:

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Post a job in Turno's marketplace

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Invite a cleaner directly by email

Always Accept:

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One primary cleaner

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At least two backup cleaners

Backups are critical. Cleaners cancel. It happens.

When Reviewing Cleaners, Prioritize:

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4.5+ rating from Hosts and Airbnb

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Reasonable pricing

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Within 14 miles

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Solid number of completed jobs

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Liability insurance - required in California

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Strong photo quality

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Rental Handy Pro badge if available

First Message to Your Cleaner

Once a bid is accepted, message your cleaner directly inside Turno. This keeps the relationship clearly between you and the cleaner. Triad is not part of operational communication.

Hi [Cleaner Name],Thanks for accepting the job.I manage all cleaning and maintenance directly. Please communicate with me through Turno and by phone for anything related to this property.Triad Vacation Rentals handles our marketing and guest acquisition only. They do not manage cleaning, maintenance, scheduling, or payments. All operational matters should come directly to me.Please send before and after photos to me through Turno after each clean.If you ever need supplies, approval for repairs, or have a scheduling issue, contact me directly.A couple quick questions:

Do you offer any guest support services if a guest has an urgent issue?
Do you provide handyman services or light maintenance?

Looking forward to working together.

After Setup Call:
What You Must Complete

Before our 48 hour follow up, please confirm:

You added your payment method

You understand how to manage jobs in Turno

You accepted one primary cleaner

You have your cleaner's phone number saved

You accepted at least two backup cleaners

Also: Check Turno and email regularly. If a cleaner cancels last minute and you miss it, you will need to reassign the job immediately.

Important Reminders: Triad is NOT Responsible For:

Cleaning delays

Cleaner no shows

Last minute cancellations

Turno platform issues

Payment disputes

Cleaner performance

Supply management

Maintenance coordination

All Turno support requests go directly to their contact page:

Turno Support

*New Listings Reminder: If you create a new Airbnb or VRBO listing, you must manually connect the new iCal to Turno.

Owner Guide: How to Set Up & Manage Turno

Book Your Setup Call

What To Expect

Create Your Turno Account

Sign Up Steps

What To Expect

Add Your Property / Inside Turno

Add Each Property Individually

Include Full Property Name and Address

Double Check Spelling and Accuracy

Step A:

Step B:

Step C: Find Your iCal (Critical Step)

Step D: In Turno

Step E:

Step F:

Step G:

New Listings + Duplicate Listings Require Manual Connection

Incorrect Calendar = Missed Cleanings

Add Your Payment Method

Bank Account

Credit Card

Post a Job or Invite a Cleaner

You Can:

Always Accept:

When Reviewing Cleaners, Prioritize:

First Message to Your Cleaner

After Setup Call:
What You Must Complete

Important Reminders: Triad is NOT Responsible For:

You're In Control

Cleaner Selection

Scheduling

Communication

Payments

Backup Planning

Guest Experience &
After-Hours Support:

Owner Support:

Owner Guide: How to Set Up & Manage Turno

Book Your Setup Call

What To Expect

Create Your Turno Account

Sign Up Steps

What To Expect

Add Your Property / Inside Turno

Add Each Property Individually

Include Full Property Name and Address

Double Check Spelling and Accuracy

Step A:

Step B:

Step C: Find Your iCal (Critical Step)

Step D: In Turno

Step E:

Step F:

Step G:

New Listings + Duplicate Listings Require Manual Connection

Incorrect Calendar = Missed Cleanings

Add Your Payment Method

Bank Account

Credit Card

Post a Job or Invite a Cleaner

You Can:

Always Accept:

When Reviewing Cleaners, Prioritize:

First Message to Your Cleaner

After Setup Call:What You Must Complete

Important Reminders: Triad is NOT Responsible For:

You're In Control

Cleaner Selection

Scheduling

Communication

Payments

Backup Planning

Guest Experience &After-Hours Support:

Owner Support:

After Setup Call:
What You Must Complete

Important Reminders: Triad is NOT Responsible For:

Guest Experience &
After-Hours Support: