Last Updated: March 25, 2025

1. Introduction

Welcome to Smoky Mountain Holdings, LLC, doing business as Triad Vacation Rentals (“Company”, “we”, “our”, or “us”).

These Terms and Conditions (“Terms”) govern your access to and use of www.triadvacationrentals.com and our software-as-a-service (SaaS) platform (“Service”).

By using our Service, you agree to be bound by these Terms. If you do not agree, please do not use our Service.

2. Definitions

“Service” refers to our website, SaaS platform, and any related services.

“User” refers to anyone who accesses or uses our Service.

“Account” means a registered profile that allows access to the Service.

3. Eligibility

You must be at least 18 years old to use our Service. By agreeing to these Terms, you confirm that you meet this age requirement.

4. Account Registration & Security

You must provide accurate information when registering an account.

You are responsible for maintaining the security of your login credentials.

We reserve the right to suspend or terminate accounts suspected of fraudulent or unauthorized activity.

5. Use of Service

You agree not to:

Use the Service for any unlawful purposes.

Attempt to hack, disrupt, or misuse our platform.

Reverse-engineer, copy, or modify any part of the Service.

6. Subscription & Payment

Some features may require a paid subscription.

Fees are charged on a monthly/yearly basis unless canceled.

We may update pricing at any time, with prior notice.

7. Refund Policy

Subscriptions are non-refundable unless required by law.

If you cancel, your access remains active until the end of the billing period.

8. Intellectual Property

All content, trademarks, and software on the Service are owned by us or licensed to us.

You may not use our brand name, logos, or materials without permission.

9. Privacy & Data Protection

We collect and process your data in accordance with our Privacy Policy.

You are responsible for ensuring compliance with applicable data protection laws.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

10. Service Availability & Downtime

We strive for 99.9% uptime, but do not guarantee uninterrupted service.

We are not responsible for technical issues caused by third-party providers.

11. Termination

We may suspend or terminate your account if you:

Violate these Terms.

Engage in fraudulent, abusive, or illegal activity.

Fail to pay subscription fees.

12. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages.

Our maximum liability is limited to the amount you paid in the last 6 months.

13. Changes to Terms

We may update these Terms from time to time.

Continued use of the Service after updates means you accept the new Terms.

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of the United States of America.

Any disputes will be resolved through binding arbitration in North Carolina.

15. Contact Information

For questions about these Terms, contact us at:

Smoky Mountain Holdings, LLC, doing business as Triad Vacation Rentals

4001 Hobbs Rd

Greensboro, NC 27410