Cleaning Guide for Owners & Cleaners

Arrive & Assess

Access code works

Look for major mess/damage

Take "Before" Photos

All rooms + any damage (clean beds, kitchen, all rooms and spaces)

Send to Triad at 336-252-8831

Clean Thoroughly

Kitchen: wipe, dishes, trash

Bathrooms: scrub, restock

Bedrooms: fresh linens, tidy, leave out plenty of towels

Living Room: vacuum, wipe surfaces

Outdoor: sweep, arrange, remove trash

Grill: propane tank swapped if there is not a full back-up, grill cleaned

Fire pit: area needs to be maintained

Take "After" Photos

Show final setup (clean beds, kitchen, all rooms and spaces)

Send to Triad at 336-252-8831

Report Damage or Issues

Inform the Owner

Clean Thoroughly

Lights off, doors locked, keys secured

Owner Responsibilities

Property owners play a crucial role in maintaining quality standards and ensuring seamless guest experiences through proactive oversight and rapid response protocols.

Day of Checkout Cleaning

Ensure cleaner has completed full turnover on checkout day with all essentials properly restocked for incoming guests.

Functionality Verification

Confirm all systems are operational: internet connectivity, HVAC performance, hot tub/pool functionality, and appliance working order.

Photo Documentation Review

Receive and archive comprehensive before and after photos of each room and key areas for record keeping and potential guest issue resolution.

Emergency Response Protocol

Report Damage Immediately

Text Guest Operations at 336-252-8831

Include detailed photos and concise damage summary for rapid assessment and resolution

Address minor repairs promptly including light bulb replacement, handle fixes, and other small on-site maintenance issues to prevent guest inconvenience.